Ping is a popular utility that is installed as part of the TCP/IP protocol suite on all Windows Operating systems. It is used as a quick and easy method of finding out whether or not another computer is online and responding. Ping is extremely useful when seeing if you have connectivity between VPN Nodes and VPN Participants. Please refer to Windows documentation for full help with the Ping.
If you are having issues connecting to the hosted VPN and receive a Connection to remote host timed out error in the VPN panel in the WinGate Management console, you can use the Pingutility to see if the Master Node server is on line and responding.
If the Master Node machine is located behind a NAT router, ensure prior to running this test that the Master Node is allowed to be pinged and reply from the Internet. Sometimes firewalls (including the WinGate firewall) have a security setting where they will be set not to respond from pings from the Internet (In WinGate VPN this found on the General screen of the ENS Settings, located in the Control panel of the WinGate Management console).
On the VPN Node machine on your network:
At the command line type : ping 210.55.214.36 (Where "210.55.214.36" is the Internet IP address of the Master Node machine hosting the network as shown in the example above)
The response should be:
Pinging [210.55.214.36] with 32 bytes of data
Reply from 210.55.214.36: bytes=32 time < =10ms TTL=32
Reply from 210.55.214.36: bytes=32 time < =10ms TTL=32
Reply from 210.55.214.36: bytes=32 time < =10ms TTL=32
Reply from 210.55.214.36: bytes=32 time < =10ms TTL=32
If you get Request timed out or Destination host unreachable then you need to make sure that there is no security setting prohibiting Pings from the Internet on the firewall of the WinGate VPN Node, or if this address is on a third party firewall as mentioned above. If this is not the case then check with Tracert or another Internet route tracing utility, that the IP address is present on the Internet.
Ping is useful when testing routing across the VPN. By using Ping you can see if the VPN Participants on the remote network know how to reply to communication from your side of the VPN, indicating that routing is working correctly across the VPN.
Since the WinGate VPN is a routing based solution, you can perform this test from a VPN Client Node machine by pinging the IP address of the LAN Interface of the Master Node (the network connection that connects it to its local network). Alternatively, ping a VPN Participant machine on the remote side of the VPN.
In the Host VPN configuration on the Master Node, there is the Allow client Nodes to learn of other Nodes setting (on by default) which will determine if remote Nodes that have joined the VPN, can actually learn the routes to other remote Nodes that have joined.
From the VPN Client Node machine:
At the command line type : ping 192.168.6.1 (Where 192.168.6.1 is the LAN IP address of the VPN Participant machine on the remote side of the VPN)
The response should be:
Pinging [192.168.6.1] with 32 bytes of data
Reply from 192.168.6.1: bytes=32 time < =10ms TTL=32
Reply from 192.168.6.1: bytes=32 time < =10ms TTL=32
Reply from 192.168.6.1: bytes=32 time < =10ms TTL=32
Reply from 192.168.6.1: bytes=32 time < =10ms TTL=32
This is will confirm that routing is working properly between the two VPN networks. Subsequently you should be able to ping the LAN IP address of the VPN Client Node (Not it's Internet address) from the VPN Participant on the remote network. This result should be the same from any VPN Participant computer on your network and vice versa from the other end of the VPN.
If you get Request timed out or Destination host unreachable then you need to check your the routing in the VPN and make sure that your VPN Participants have been configured correctly to participate in the VPN.
Read about routing in the WinGate VPN
Read more about configuring VPN Participants in the WinGate VPN
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