Creating an email notification

The most common use for the Notifications system is to create a scheduled plan of notification events (usually emails) that will be executed when an incident is reported. When you create a notification event it is registered with the WinGate Events system, and is made available to the different WinGate event processors to handle whenever they are executed as part of the plan. The Send Mail event processor allows you to define and send an email when each notification event takes place.

The Send Mail event processor allows you to populate the email with all of the details that should be sent to the person being notified. Using the Insert Symbol button, you can add relevant pieces of data available into the body of the email, to construct a comprehensive and detailed notification style email.

Using the Send Mail event processor to create a notification email:

Open the WinGate Management console.
Navigate to Control Panel > Events.
On the Events panel, select the Notifications event that you wish to configure an email for. Double clicking it will open the Specify event processing dialog, so you can select an appropriate event processor.
In the Specify event processing dialog click the Add button to open the list of available event processors. Select the Send Mail event processor and this will automatically open the Send email properties.

Close
Enter the relevant address information where the notification should be sent.
Create an informative email by using the Insert Symbol button to the right of the message to open up the Symbol Browser so you can choose what data you wish to include. The Incident and Notification objects provide methods to access data about the incident, notification plan, status and associated reporting info. In the example given, the email has been written with appropriate report titles, and next to these the relevant event data has been inserted to display the appropriate information
e.g. Plan in use: {{Incident.Plan}}

Note

You can also create email notifications by using the WinGate Policy system to create a policy that will processed by the occurrence of a notification event. The WinGate Policy system provides the Send Email policy item, which can be configured to send a notification email when the notification event takes place as part of a notification plan.

Using the Policy system to process notification events allows several other advantages:

Since notification events are deemed to be compatible, it is possible to create a single policy that will be processed when any of the notification events in a plan are triggered.

Read more about notification events
A policy based on the occurrence of a notification event, can be made to evaluate data and perform other tasks (such as stopping a service, logging information to database etc.) whenever the notification event is triggered in a plan.

Stand down email notifications

When you use the Symbol Browser to place relevant data in each email, it allows you to create an email that will be populated with the latest data available whenever it is sent. This is perfect for creating stand down email notifications.

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